“Trust is a peculiar resource; it is built rather than depleted by use.” – Unknown
We have all heard it at various times from wide a range of leaders, “Just trust me”. This simple statement uttered so casually begs the question, “why should I trust you?” a query every discerning follower should be asking. The statement also assumes a point of view that trust is exclusively dependent on the trustor a token given arbitrarily to any leader who asks. The reality is that trust is a product of our mutual interdependence on one another with each party contributing something to the relationship to build trust. The trustor contributes their belief in the trustee and a willingness to take action on the word of the trustee. The trustee contributes their observable behavior of trustworthiness. So instead of imploring followers to trust them leaders would be better served by asking themselves if they are displaying trustworthy behavior? There are three benchmarks that a leader should be aware of when calculating their trustworthiness Ability, Integrity, and Benevolence.
1. Ability – Do I display the knowledge, skills, and competencies that are expected of one in my position?
2. Integrity – Do my words and actions match up? Are my values consistent with the values of those who I would like to lead?
3. Benevolence – Am I concerned about the welfare of the people I am leading?
The more a leader displays these qualities the greater the likelihood that trust will grow with their constituents. So contrary to the commonly practiced belief that trust is an abstract condition that is beyond our control; trust has some very tangible components that are well within our control. What steps are you taking to build trust with your followers?
If you would like to further unpack the issue of trust I recommend you read the article by Roy Lewicki and Edward Tomlinson at the link below http://www.beyondintractability.org/essay/trust_building/?nid=1210
